Rules & Regulations

Version 1.4 – Effective May 5, 2025

All shipments are subject to White Arrow’s Rules & Regulations as published herein. White Arrow communicates these terms via printed BOL stamps, terminal notices, and/or inclusion in credit agreements and contracts where applicable.

Applications of Rates – Item 1

Unless otherwise specified in the contract or rate schedules, the maximum weight category allowed for discount reductions will be on the 10M weight line. Unless otherwise stated in the pricing agreement, discounts do not apply to tariff minimums. When rates are published on a per mile basis and no minimum charge is stated, the minimum charge will be as outlined in WARW 100-A.

Courtesy Discount Provision – Item 2

• LTL Shipments: LTL shipments tendered to the carrier without a signed pricing agreement shall be rated at a minimum weight of 2000 lbs., at the actual class using White Arrow’s current base, and be subject to an 88% discount (with the discounted rate subject to the tariff minimum).

• TL Shipments: TL shipments tendered without a signed pricing agreement shall be rated based on the applicable rate outlined in WARW 100-A.

Currency, Payment & Billing – Item 3

• Currency & Terms: All rates and charges are in U.S. dollars. Payment due Net 30 days from invoice date, unless otherwise agreed in writing.

• Discount Contingency: Any discounted rate (including 88% LTL courtesy discount) is conditioned on full payment within Net 30. Late or partial payment voids all discounts for that shipment and reverts charges to full tariff rate.

• Late Fees & Interest: Unpaid balances incur 1.5% per month (18% APR) from the invoice due date.

• Attorney & Collection Costs: Customer (shipper, consignee, or third-party bill-to) shall pay Carrier’s reasonable collection costs, including reasonable attorney fees and collection costs.

• No Offset/Deduction: Unauthorized deductions for claims or disputes are disallowed; any such deduction is non-payment and triggers discount forfeiture and late fees.

• Credit Suspension: Carrier may revoke credit and require payment prior to pickup or delivery if account is past due.

• Overcharge/Undercharge Claims: Overcharge claims must be filed within 180 days of invoice; lawsuits for overcharges must commence within 18 months (49 U.S.C. §14705). Carrier may pursue undercharges within 18 months of delivery.

• Documentary Requirements: Carrier’s determination of weight, density, or class via inspection is final unless shipper provides conclusive contrary evidence.

• Freight Lien: Carrier retains a lien on all shipments for unpaid charges; Carrier may enforce by public or private sale after notice.

• Carrier will issue any invoice for additional charges not included in the original freight bill within 180 days of the original invoice date; if Carrier fails to do so, and the Customer has not otherwise agreed to pay such charges, Carrier forfeits the right to collect them. Similarly, the Customer must contest or dispute any billed charges within 180 days of the invoice date or the right to dispute that invoice is waived (49 U.S.C. §13710).

Third Party Billing – Item 4

Carrier does not act as a property broker or engage intermediaries as its agents—except when Carrier expressly contracts as a broker under Item 51. Carrier will invoice the shipper’s broker, bank, or other authorized agent for freight charges. A shipment in which charges are to be paid by a party other than the consignor or consignee will be accepted only if recourse to the consignor is preserved with the carrier picking up the shipment at origin. The consignor and consignee guarantee payment if the third party fails to pay, and such shipment will not be accepted if the consignor executes a nonrecourse provision on the bill of lading.

Priority of Freight Charge Obligation – Item 4a

When arrangements are made with intermediaries for transportation services and the intermediary bills the shipper or beneficial owner for freight charges (inclusive of carrier’s rates), the following rules apply:

• The intermediary will segregate money due to the carrier from other accounts.

• The intermediary shall pay the carrier without offset from funds received and shall not commingle, pledge, encumber, or hypothecate funds intended for payment of freight charges.

• When the arranger of transportation is a carrier or freight forwarder, a constructive interline trust shall apply.

• When the arranger is a property broker, the regulations set forth at 49 C.F.R. § 371 shall apply, and monies received by the broker must be segregated from its other assets and liabilities.

• In no event shall an intermediary’s accounts receivable include freight charges due to the carrier.

• Carrier preserves recourse for payments of all freight charges to the consignor unless Section 7 (Third-Party Billing) of the STBOL is signed, and to the consignee unless prior notice is given that the consignee is not responsible for freight charges per Section 7 of the STBOL.

• Payments received by third-party intermediaries (brokers, freight forwarders, etc.) shall be held in trust for White Arrow and must remain segregated from their general assets and liabilities. Intermediaries must remit such funds promptly and without deductions.

• These Third-Party Billing provisions do not alter White Arrow’s status as a motor carrier when it subcontracts all or part of a shipment to another carrier under its own authority (Carmack coverage applies end-to-end). Only when White Arrow expressly contracts as a broker (Item 51) do broker liability limits apply.

Default Payment Terms – Item 5

When the consignor fails to state the freight terms in writing on the bill of lading or if the terms are unclear, the shipment will be treated as prepaid, and all applicable charges will be borne by the consignor.

Definitions – Item 6

(Definitions include, but are not limited to, accessorial rates and charges, business days or hours, bill-to parties, circumferential mileage, density, discounts, FAK (Freight All Kinds), holidays, minimum charges, payment terms, rate quotes, shipment definitions, TL definitions, and third-party roles. Refer to the full tariff for detailed definitions.)

Service Levels: White Arrow offers multiple service levels. Economy is standard service (standard transit times, no delivery time guarantee); Premium is an expedited service or priority handling for faster transit than standard; Guaranteed Service: freight that receives priority handling in our network. If White Arrow fails to deliver by the promised date or time for reasons within its control, the Guaranteed Service upcharge will be waived and the shipment downgraded to Premium Service—only the Premium Service fee will apply.

STBOL: Standard Bill of Lading (including Section 7, the Third-Party Billing provision) (statutory form under 49 U.S.C. §§ 80101–80102).

Driver Signature – Item 7

The signature of a carrier’s freight driver/sales representative on any bill of lading (other than the carrier’s bill of lading) serves solely as acknowledgment of receipt of freight as described on the document. Such signature does not constitute agreement to any additional terms or conditions of carriage or liability.

Mutual & Broker Indemnification – Item 8

Carrier’s Obligation: White Arrow (Carrier) shall indemnify and hold harmless the Customer from all liabilities… resulting from Carrier’s negligence… Conversely, the Customer (including shipper and consignee) shall indemnify and hold harmless Carrier from all such liabilities resulting from the Customer’s negligence or breach. Additional Indemnification: The shipper and any freight broker arranging shipment agree to indemnify, defend, and hold harmless White Arrow from all claims, liabilities, damages, and expenses arising from cargo loss, damage, or any breach of these terms—except where such loss or damage is solely due to White Arrow’s gross negligence or willful misconduct.

Exclusive Use of Trailer – Item 9

No shipment is entitled to the exclusive use of a trailer unless prior arrangements and pricing have been agreed upon. Otherwise, the carrier retains full control of the trailer, including the right to select, transfer, or load additional freight, or remove locks or seals.

Foreign Tariffs – Item 10

Tariffs not published by White Arrow are considered foreign tariffs. When a foreign tariff is used as the base for rating a shipment and the origin or destination zip code is not included, the shipment will be rated using the current version of NCTA 596.

Freight Classification – Item 11

All less-than-truckload shipments tendered to the carrier that are rated based on the NMFC classification guide must conform to the following density guidelines:

Previous Density Guidelines (Unchanged)

Updated NMFC Density Classifications (Effective July 19, 2025)

Unless otherwise stated in the pricing agreement, FAK (Freight All Kinds) ratings will not apply to empty containers, poison, explosives, machinery, displays, exhibits, shows, conventions, or promotional material, nor will they apply to shipments originating at or destined to an exhibit/convention center. FAK-rated shipments must comply with the applicable density guidelines.

Guarantee of Charges – Item 12

When instructions are received for pickup at a location other than that specified on the bill of lading, the shipment will be accepted only if the party issuing the instructions guarantees the freight charges. If payment is to be made by a party other than the shipper or consignee, the shipper must have established credit with the carrier, guaranteeing payment if the third party fails to pay. Freight charges must be prepaid on shipments consigned to trade shows, traveling shows, conventions, exhibits, military, or government offices.

Governing Publications – Item 13

Except as specifically provided, the following publications shall govern:

• Latest PC*MILER Practical Miles

• National Five-Digit United States Zip Code Post Office Directory

• National Motor Freight Classification NMFC 100

• Note: The updated NMFC classification effective July 19, 2025 supersedes previous guidelines where applicable, though earlier versions remain valid until the effective date.

Impractical Operations – Item 14

Pickup or delivery services will not be performed at sites where vehicle operation is impractical due to:

• Road, street, or driveway conditions

• Inadequate loading/unloading facilities

• Riots, acts of God, or disturbances causing reasonable apprehension of danger

• Other conditions rendering operations unsafe or impractical

Inspection & Claims – Item 15

• Visible Damage: Note on delivery receipt at time of delivery.

• Concealed Damage: Report in writing within 5 days of delivery to permit inspection.

• Formal Claims: File written claim within 9 months of delivery (Carmack, 49 U.S.C. §14706).

• Lawsuit Deadline: Commence suit within 2 years of Carrier’s written claim denial.

• Process & Docs: Claims handled per 49 C.F.R. Part 370; include BOL, delivery receipt, invoices, repair or replacement estimates, and other pertinent docs.

• Time Bar Clause: Failure to file a written cargo claim within nine (9) months from delivery, or to commence a civil action within two (2) years from the date of Carrier’s written claim denial, shall result in the claim being time-barred and no recovery shall be allowed.

• Inspection/Salvage: The consignee must retain damaged freight and packaging until Carrier has made an inspection. Carrier reserves the right to salvage any damaged freight on which a claim is paid. If the shipper or consignee fails to preserve the freight or unreasonably refuses to allow salvage, the Carrier’s liability shall not exceed the amount that would have been recoverable by salvage.

Liability & Released Value – Item 16

Standard Limits: Unless higher value is declared and agreed in writing at booking and prior to pickup, liability is limited to the lowest of:

• Replacement value at destination;

• Invoice value at destination;

• Applicable NMFC released value;

• Service-level cap per incident: Economy $10,000 | Premium $50,000 | Guaranteed $100,000

• Service-level cap per incident for used equipment: Economy $5,000 | Premium $25,000 | Guaranteed $50,000

No Special Damages: Carrier’s liability shall not include any indirect, special, or consequential damages (including but not limited to lost income, profit, or market) or punitive damages, even if the possibility of such damages was known. Carrier shall also not be liable for loss or damage caused by an act of God, the public enemy, the authority of law, the act or default of the shipper, or the inherent vice or nature of the goods.

Additional Coverage: Shipper may declare higher value on the BOL at booking; fee will be quoted at booking only. No post-pickup increases.

16(a) Used & Fragile Goods

• Used Goods: Any used, refurbished, or reconditioned items are released to $0.10 per lb per article, regardless of NMFC class. Carrier not liable for wear, mechanical failure, or value loss of used goods unless due to Carrier’s gross negligence. Omission of “used” notation on BOL does not void limit.

• Fragile Goods: Glassware, mirrors, lighting fixtures, plasma/LCD screens, marble, ceramics, and other fragile articles accepted only if NMFC-compliant packaging or equivalent. Carrier not liable for breakage or internal damage unless exterior packaging shows visible Carrier-caused damage and goods were properly packed. No liability for scratches, scuffs, or pre-existing defects.

• Antiques & Extraordinary Items: Accepted only with prior written approval and mutually agreed released value; otherwise released to $0.10 per lb.

• Carrier does not transport bullion, currency, negotiable instruments, precious stones, or personal household goods. If such items are inadvertently accepted, they will be deemed released to a value of $0.10 per pound per article (maximum $500 per shipment).

For General Freight (Excluding used machinery, auto parts, and electrical/computer equipment)

For Used Machinery, Auto Parts, and Electrical/Computer Equipment

Note: For used machinery, used auto parts, and used electrical/computer equipment, the specific released values and maximums in the above table apply instead of the general $0.10/lb used-goods limit in Item 16(a). In all other cases of used or refurbished goods not listed, the $0.10/lb per article limit applies. White Arrow does not provide cargo insurance. Additional liability above the standard released value is available by written request on the Bill of Lading at the time of booking and prior to pickup. The fee will be quoted at the time of booking. No after-the-fact increases will be accepted. These limits apply regardless of shipment mode, including truckload, LTL, consolidated, intermodal, or temperature-controlled services.

Off Bill Incentives – Item 17

Any refund, volume incentive, loading allowance, or off-bill discount offered by White Arrow must comply with the ICC Termination Act of 1995, Section 13708 – Billing and Collecting Practices.

Offset of Freight Charges – Item 18

The paying party is prohibited from offsetting the carrier’s transportation charges against any claims for loss or damage.

Pallet Exchange – Item 19

White Arrow does not participate in pallet exchange programs. Any request on the bill of lading for the return of shipping devices is deemed informational and is not binding upon White Arrow.

Precedence of Rates – Item 20

For shipments where a party other than the shipper or consignee is designated to pay freight charges, the following precedence applies:

• A pricing program for the third-party payer takes precedence over all others.

• All third-party prepaid shipments must be designated as such; third-party collect billing is governed by Item 4.

• When freight terms are indicated as prepaid with third-party billing instructions, if the third-party payer is the same as the consignee or its payment processor, the terms will change to collect.

• Outbound prepaid shipments, outbound collect shipments, and inbound collect shipments are governed by the respective published pricing programs.

• Capacity Load: Any LTL shipment that occupies more than 32 linear feet of trailer or exceeds 33,250 pounds may, at Carrier’s discretion, be rated as a truckload and subject to applicable TL minimum charges.

Rate Quotes – Item 21

• Quoted rates take precedence over any contract rate currently on file. All shipment details must be disclosed, especially if destined for institutions such as prisons, hospitals, or schools. Nondisclosure renders the quote invalid.

• A quote number will be provided and must appear on the original bill of lading. Missing quote numbers incur a $15.00 per shipment re-bill charge.

• Carrier liability on quoted shipments is capped at $0.50 per lb. This $0.50/lb cap applies only to tariff-exempt, quoted shipments; it does not alter the Released Value limits in Item 16 for any declared Service Level.

• Website rate quotes are estimates and are non-binding.

• Adjustments may be made if shipment characteristics differ from those disclosed at the time of quoting, with additional services incurring applicable accessorial charges.

Shipper Load & Count – Item 22

Carrier accepts all truckload shipments on a shipper load and count basis and is not responsible for overages, shortages, or damage. The carrier is not liable for shortages in shipments that are banded, strapped, netted, shrink-wrapped, or otherwise secured when such securing materials are intact upon unloading.

Right to Subcontract – Item 23

For operational convenience, the carrier reserves the right to subcontract part or all movements. Carrier will ensure compliance with all terms, conditions, duties, and obligations owed to the shipper when subcontracting carriage.

Subcontracting to another motor carrier under White Arrow’s own operating authority is not a brokerage arrangement and is fully covered by the Carmack Amendment from origin to destination.

Weight (Gross Weights and Dunnage) – Item 24

Charges are computed on the actual gross weight, including the weight of any pallets, platforms, racks, or other materials constituting the carrier’s container. All weights on the bill of lading are assumed to be product weight unless otherwise designated by the shipper. If a regulatory fine is imposed due to an incorrect (understated) weight, that fine will be charged to the shipper.

Weight Verifications – Item 25

At its discretion, the carrier may reweigh shipments. If a discrepancy is found, the corrected weight will be used for billing purposes. A verification document will be provided upon request. Any shipment without a weight will be weighed at the carrier’s location, with a service charge of $25.00 per shipment.

Beyond Charges (BYD) – Item 26

Shipments delivered to locations designated as beyond-charge zones per the carrier’s published schedule will incur fees from $75.00 – $1,400.00.

Billing Administration (ADM) – Item 27

Changes in freight payment terms will be permitted upon receipt of corrected bill of lading or written instructions. After delivery, authorization is required for payment adjustments. A charge of $15.00 applies for each correction. Reversals of freight charges are not allowed after payment is received.

Blind Shipment Request (BLD) – Item 28

A blind shipment occurs when a third party controls the movement of freight while keeping the identities of shipper and consignee confidential. Conditions include:

• Shipment must be prepaid and requested in writing before pickup.

• Section 7 of the bill of lading must not be signed.

• An additional fee of $25.00 per shipment applies.

• Shipments cannot be hazardous.

Collect on Delivery Shipments (C.O.D.) – Item 29

For COD shipments:

• The bill of lading must be clearly marked “COD.”

• Shipments valued over $25,000 will be returned.

• Acceptable payments include bank cashier’s check, certified check, money order, or personal check payable to the shipper.

• A fee of 3% applies (minimum $50.00; maximum $500.00).

Detention (DET) – Item 30

Detention charges apply if pickup/delivery exceeds the free time:

• With Power Unit: 1 hour free for LTL; 2 hours free for TL.

• Beyond free time: $75.00 for the first hour, then $37.50 for each additional 30-minute increment.

• Detention (no power unit): $150.00 per 24 hours.

• Heated/Refrigerated Van: $250.00 per 24 hours.

• Carrier’s responsibility for safeguarding begins upon possession and ends when the trailer is spotted at the consignee’s designated site.

Document Copies (COP) – Item 31

Electronic copies accessed via the website are free. Printed copies of proof-of-delivery or BOL are $5.00 each; originals are never provided.

Fuel Surcharge (FSC, FUE) – Item 32

Fuel surcharges are adjusted on Tuesday based on the US Department of Energy’s National Average Diesel Fuel Index. The surcharge applies to net line-haul charges. LTL shipments are defined as those occupying 32 feet or less and weighing 33,250 pounds or less.

Temperature Control Fuel Surcharge

An additional fuel surcharge applies for shipments requiring temperature control.

Inside Delivery (INS) – Item 33

An additional charge of $5.00 per hundred pounds (minimum $85.00) applies when a dock is unavailable and the driver must deliver freight inside a building within 100 feet of the trailer. Additional charges apply for deliveries to multi-level structures.

Liftgate (LFT) – Item 34

Charges for liftgate service vary by zip code region. For example, in zip codes 10000–10199, 20901–20916, 20950, 21402–21405, 21441 the rate is $3.15 per CWT (minimum $121.75, maximum $211.60). For all other zip codes, $2.55 per CWT (minimum $103.75, maximum $169.30). Truckload shipments outside a 200-mile radius of Secaucus, NJ, require a quote.

Loading/Unloading by Carrier (UNL) – Item 35

Freight must be positioned for direct vehicle access. The carrier provides one employee per vehicle for loading/unloading assistance. Charges for removal without equipment are subject to "Sort and Segregate" fees. For LTL, the rate is $0.68 per 100 pounds (min $12.50 per skid; max $150.00). Lumper services, if used, incur an additional 10% plus a $15.00 administrative fee.

New York Metro Congestion (NYS) – Item 36

Additional charges apply for deliveries in the NYC metro area (check with customer service for current rates).

Notification Prior to Delivery of Shipments (NOT) – Item 37

A $24.50 fee applies per shipment for notification services on LTL shipments when required by the bill of lading or other delivery instructions.

Pallet Jack (PJK) – Item 38

If a pallet jack is required, a charge of $40.00 per jack applies.

Reconsignment or Diversion – Item 39

Requests for reconsignment or diversion must be made in writing. Charges apply based on LTL or TL rates plus administrative fees, with conditions ensuring only full shipments (not partial) are reconsigned.

Redelivery – Item 40

If delivery is not accomplished due to no fault of the carrier, a redelivery fee applies (LTL: lane rate plus $25.00 admin fee; TL: $1.75 per mile with minimum charges as specified). Customers must unload equipment within 12 hours; otherwise, a redelivery charge applies.

Sorting or Segregating (SOR) – Item 41

Charges of $2.97 per hundred pounds apply (min $25.00, max $300.00) when freight must be sorted. Lumper services add 10%, plus a $15.00 admin fee for receipt copies.

Specialized Delivery Service – Item 42

Target Date Delivery Service (TAR): Guarantees delivery before 5:00 p.m. local time per the transit schedule with a 20% premium on the discounted rate (minimum $25.00). If delays occur beyond White Arrow's control, the fee is waived.

Guarantee Appointment Delivery Service (GAD): Schedules delivery between 5:00 a.m. and 6:00 p.m. on weekdays, with a charge of 35% of the line haul rate (min $75.00).

Additional expedited services or rescheduling fees apply as necessary.

Storage (STO) – Item 43

Storage fees begin at 7:00 a.m. on the first business day after receipt (or after undelivered freight notice) and accrue daily (including holidays).

• TL: Dry van $50.00 per 24 hours; Heated/Refrigerated $150.00 per 24 hours.

• LTL: $25.00 per day; Heated/Refrigerated $50.00 per day.

Stop Off in Route (SO#) – Item 44

Truckload shipments with multiple stops incur additional charges: $125.00 for the first stop, $250.00 for the second, and $400.00 for each additional stop beyond two. LTL shipments do not allow stop-offs.

Temperature-Control Service – Item 45

Carrier’s protective service does not overcome inherent perishability. Shipper must precondition freight and package appropriately; Carrier not liable for spoilage from inherent vice or shipper non-compliance. Consignee shall record product temperature at delivery; Carrier not liable for consequential damages from temperature deviations or delays. Carrier will endeavor to maintain required temperature range, but does not guarantee product quality. Carrier’s liability for any temperature excursion is limited by Item 16 (Released Value) and no special or consequential losses (e.g. loss of shelf life or market) will be recoverable. Carrier shall not be liable for damage to perishables caused by latent defects or equipment malfunction absent Carrier’s gross negligence.

Protect From Freezing – Item 46

Carrier will not be responsible for freeze damage to shipments unless the shipper clearly requests heated service on the Bill of Lading and Carrier affirmatively agrees to provide such service. Even when heated service is provided, Carrier’s liability is limited as stated in Item 16.

Equipment Repositioning (REP) – Item 47

For bobtail or repositioning services when a unit is not available, a fee of $1.75 per mile applies (min $150.00 plus fuel surcharge). Additional charges for excessive mileage, expedited or team services, and layovers apply as specified:

• Expedited/Team Truckload: $0.50 per loaded mile (min $250.00).

• Layover: Single driver $350.00; Team $500.00 per 24-hour period.

• Trailer Scale: $90.00 per scale (plus ticket costs if within 30 miles).

Truck Ordered Not Used (TRK) – Item 48

If equipment is ordered and then canceled after dispatch, a fee of $1.75 per mile from the last destination to the designated pickup applies, with a minimum of $350.00 per unit.

Unconventional Pickup and Delivery – Item 49

• Airports/Piers (AIR): Not provided. LTL shipments inadvertently accepted incur a surcharge of $5.10 per hundred pounds (min $82.50; max $250.00). Truckload shipments incur a $250.00 surcharge.

• Construction and Utility Sites (JOB): Must be prepaid; additional charge of 35% (min $72.50) applies.

• Conventions, Exhibitions, Fairs (SHO): Must be prepaid; additional charge of $2.97 per 100 pounds (min $250.00) applies for LTL; truckload shipments incur a $250.00 surcharge.

• Grocery/Food Warehouses (GRO): Additional surcharges apply based on weight brackets: 1–4999 lbs: $75.00; 5000–9999 lbs: $100.00; 10,000–14,999 lbs: $125.00; 15,000+ lbs: $150.00.

• Mines/Quarries (QUA): Additional charge of $55.00 per shipment; shipments must be prepaid.

• Prisons (JAI): LTL shipments incur a 35% surcharge (min $72.50); truckload shipments incur a $250.00 surcharge.

• Private Residences (RES): If accepted, any delivery/pickup from a residence incurs a charge of $5.10 per CWT (minimum $82.50; maximum $298.00). This applies separately for pickup and delivery.

• Non-Commercial/Limited Access (NCM): Additional charge of $3.50 per hundred pounds (min $50.00; max $250.00) applies for LTL; truckload shipments incur a $250.00 surcharge.

Hazardous Materials – Item 50

Carrier will transport Hazardous Materials (as defined in 49 C.F.R. §171.8) only under the following conditions:

• (a) Advance Notice – Shipper must declare any HazMat shipment in writing at least 24 hours prior to pickup and the Bill of Lading must show the proper shipping name, hazard class, UN/NA number, and an emergency contact number.

• (b) Shipper Compliance – Shipper is responsible for full compliance with DOT packaging, marking, labeling, and placarding requirements; any non-compliant HazMat tendered may be refused or returned at shipper’s expense.

• (c) Prohibited Materials – The following will not be accepted: Class 1.1, 1.2, or 1.5 explosives; highway route-controlled quantity radioactive materials; Division 6.2 infectious substances; poison-inhalation-hazard materials; carbon black or graphite; or any other commodities forbidden or embargoed by applicable regulations.

• (d) HazMat Surcharge – An additional handling fee (security/HazMat fee) will apply, as quoted at booking (not to exceed $750 per shipment).

• (e) Liability & Indemnity – HazMat shipments are accepted subject to the liability limits in Item 16 and applicable law. The shipper shall indemnify, defend, and hold Carrier harmless from any fines, cleanup costs, damages or other liabilities arising out of the hazardous nature of the shipment, except to the extent caused by Carrier’s own sole negligence.

• (f) Undeclared HazMat – If Hazardous materials are tendered without prior written notification to Carrier (or improperly described), Carrier may treat the shipment as a refused or prohibited shipment. Any such undeclared HazMat that is inadvertently picked up may be returned immediately or quarantined, and will be subject to a “Truck Ordered Not Used” charge or other applicable charges. The shipper and any third-party tendering such undeclared HazMat will be liable for all costs, penalties, or damages resulting from the improper tender, and Carrier assumes no liability for any loss or damage in transit.

Broker Liability Provision – Item 51

When acting in a brokerage capacity, White Arrow is not acting as a motor carrier or freight forwarder. Customer acknowledges that White Arrow may arrange transportation of freight as a broker and not as a motor carrier. In such event, White Arrow’s liability for cargo loss or damage is fully released and waived; any such claims will be handled by the motor carrier actually transporting the shipment. White Arrow’s only obligation is to reasonably select a duly licensed motor carrier. If despite this agreement White Arrow is held liable for a cargo claim in a brokerage capacity, White Arrow’s liability shall be no greater than the extent of recovery White Arrow obtains from the actual carrier. The Customer shall indemnify and hold White Arrow harmless from any cargo claims or suits arising from brokered shipments, to the extent those claims exceed the carrier’s liability under its tariff or applicable law.

Appointment Grace Period – Item 52

Notwithstanding any other provision, White Arrow shall be granted a 30-minute grace period beyond the scheduled appointment time at the shipper or consignee. Arrival within this 30-minute window shall not be deemed late, shall not trigger detention charges, and shall not permit any deduction or imposition of additional fees or penalties. This grace period applies whether the appointment is pre-scheduled or for open delivery (e.g., business hours 8:00 a.m. to 5:00 p.m.).

Force Majeure – Item 53

Neither party shall be liable for delay or failure due to causes beyond its reasonable control, including acts of God, war, strikes, government orders, or other force-majeure events. The affected party shall notify the other promptly and use best efforts to resume performance.

Governing Law & Venue – Item 54

These Rules & Regulations and any shipment subject hereto shall be governed by applicable federal transportation law and, to the extent not inconsistent, the laws of the State of California. Venue: Any legal action by any party arising out of these Rules or shipment transactions with White Arrow shall be brought in the state or federal courts located in Los Angeles County, California. Shipper, consignee, and any third-party payer each consent to the personal jurisdiction of such courts.

Severability & Waiver – Item 55

If any provision of these Rules & Regulations is held invalid or unenforceable, the remainder shall remain in full force and effect. No failure or delay by Carrier in enforcing any provision hereof shall constitute a waiver unless in writing and signed by Carrier.

End of Version 1.4 – May 5, 2025