Customer Service Representative
Outstanding CSR Assistant needed to work with a dynamic and fast paced sales team. Position entails a high volume of detailed data entry, customer service inquiries and problem resolution. Applicant needs to enjoy logistics, customer service and inside sales.
- Answering calls, e-mails and fax requests.
- Scheduling appointments
- Providing rate quotes
- Order entry
- Communicating with operations on order status
- Communicating with customers on order status
- Communicating with customers on accessorial charges
- Communicating with customers on arrived loads.
- Weekly reporting to Sales Manager